PRINTSMITH GROUP – Head Office
Phone: 250-743-7669
Toll-Free Phone: 888-364-2500
Fax: 250-743-7612
Toll Free Fax: 888-364-2600
Email: gerhard@printsmithgroup.com

File Transfer Instructions
Fotoprint
Friesens
International Web Express
Label Resources
Mitchell Press
Rayacom Premium Print

 

Customer Service Representative: Susan
#100, 759 Courtney Street
Victoria, BC
V8W 1C3
Tel: 250-382-8218 x115
Fax: 250-382-9952
Email: susan@fotoprint.ca
Web: www.fotoprint.ca
File Transfer Instructions
  1. Log onto our website at: www.fotoprint.ca
  2. Select “Orders & Estimates”
  3. Please choose “Miscellaneous Submission” from the left side menu bar and fill out the form as requested. The form will indicate which fields must be entered.
  4. Important! Please indicate Susan as your contact at Fotoprint – this will ensure our CSR is notified that the files have arrived.
  5. Once completed, hit the “proceed” button and a browser will appear for you to select your file/folder from a location on your computer.
  6. You will receive an automatic notification that confirms your submission – this will be sent directly to the email address you provided on the form.
  7. Our CSR at the plant will also be notified that your file has been submitted.

You may also send in a disc (CD or DVD) attn: Susan to the above address.

Customer Service Representative: Ian McKinnon
One Printers Way
Altona, Manitoba
R0G 0B0
Tel: 204-319-8139
Fax: 204-324-1333
Email: ianm@friesens.com
Web: friesens.com
File Transfer Instructions
File upload via MyBooks website. Contact Gerhard at gerharda@friesens.com or Ian at ianm@friesens.com to have a MyBooks account set up.
Customer Service Representative: Carl Turnbull
1455 Brigantine Dr., Suite 1
Coquitlam, BC
V3K 7C2
Tel: 604-526-8557
Toll-Free Tel: 1-888-315-8188
Fax: 604-526-8004
Email: carl@intwebexpress.com
Web: intwebexpress.com
File Transfer Instructions
FTP (file transfer protocol):
  • Host Address: 64.180.97.204
  • User ID: express (all lower case)
  • User Password: upload (all lower case)
Make sure the name of your publication is the FILE name so we can identify who it is from. After uploading your file, please email your file name to Vic Noble in production at vic@intwebexpress.com. You may also send in a disc (CD or DVD) attn: Vic Noble to the above address.
Customer Service Representative: Shaun Pereira
#204, 26633 Gloucester Way
Langley, BC
V4W 3S8
Tel: 604-574-1469
Fax: 604-574-1479
Email: shaun@labelresources.com
Web: labelresources.com
File Transfer Instructions
Send Files via email to: lr_csr@labelresources.com
And follow up with an email to: shaun@labelresources.com
You may also send in a disc (CD or DVD) attn: Shaun Pereira
Customer Service Representative: Danielle Browne
8328 Riverbend Court
Burnaby, BC
V3N 5C9
Main Tel: 604-528-9882
Direct Tel: 888-528-9882 x275
Fax: 604-528-8024
Email: dbrowne@mitchellpress.com
Web: mitchellpress.com
File Transfer Instructions
Email compressed files to: dbrowne@mitchellpress.com (Danielle Browne).
Or ask Danielle to set up a site for uploading larger files, and CC in Gerhard (gerhard@printsmithgroup.com).
PDF File Preparation
Mitchell Press has a PDF workflow and it is to your advantage to provide press-ready PDF files. If you need assistance in the preparation of PDF files, contact Danielle Browne to set up a PDF training session. This is a free service offered by Mitchell Press to inform our clients of the advantages of PDF file preparation.
Customer Service Representative (CSR): Dave Benza
7060 Waltham Avenue
Burnaby, BC
V5J 4V5
Tel: 604-254-4488 x225
Toll Free Tel: 1-866-334-4488 x225
Fax: 604-254-0408
Email: sam.wong@rayacom.com
Web: rayacom.com